During what phase of service should a consultation take place?

A consultation should take place at the beginning of the appointment because this phase is crucial for establishing clear communication between the client and the cosmetologist. It allows the cosmetologist to gather necessary information about the client’s hair type, preferences, and any specific needs or concerns they may have. This initial interaction sets the tone for the entire service and ensures that the client feels heard and understood.

Consulting at the start also gives the cosmetologist the opportunity to assess the client's hair and scalp condition before proceeding with any treatments, shampooing, or styling. This can lead to more tailored services that meet the client's expectations. Conducting a consultation early in the process helps to avoid misunderstandings about the desired outcomes, ensuring that everyone is on the same page before any procedures begin.